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policies

BOOKS | USED CAMERAS, LENSES & ACCESSORIES | PLASTIC AND PINHOLE CAMERAS | GIFT CERTIFICATES| CLASS REGISTRATION | LAB PASSES | FULL CLASSES & WAIT-LISTS | WITHDRAWALS & REFUND POLICY | TRAVEL/HOTEL INFORMATION & REFUND POLICIES | INSTRUCTOR CHANGE | LIABILITY | STUDENT & MONTHLY PASS POLICIES | DARKROOM & DIGITAL LAB RENTALS | STUDIO RENTAL | TUTORING & ASSISTANT SESSIONS | TINTYPE PORTRAITS | TINTYPE EVENT PORTRAITS & DARKROOM TRAILER RENTAL

BOOKS

All sales are final. Defective merchandise may be replaced with the same item within 60 days of purchase.

USED CAMERAS, LENSES, ACCESSORIES

Defective merchandise may be EXCHANGED ONLY within 60 days of purchase. Exchange may be made for an item of equal value. If the item is of lesser value, you will receive a RayKo credit for the price difference. If exchanged item is of higher value, you must pay the price difference.

PLASTIC AND PINHOLE CAMERAS

All sales are final.

GIFT CERTIFICATES

Coupon codes may be used online or in person at RayKo Photo Center. Gift certificates may be used for class registration. Please see WITHDRAWALS & REFUND POLICY for more information. If cancellation occurs in accordance with policy, gift certificate amount will be re-credited for class, however no cash refunds.

CLASS REGISTRATION

Payment in full is required at time of registration.  Snail-mail registration is by check only, download our registration form and snail-mail to RayKo Photo Center c/o Workshop Registration, 428 3rd Street, SF, CA 94107.  If the class is full, we will call with alternatives or, if no alternative is available, return your check and place you on a wait list for the next open section.

LAB PASSES

Most 5-week courses include lab passes giving you out-of-class access to our state-of-the-art facility. Type of access depends on the specific class and may include our B&W or Color Group Darkrooms, or group workstations in our Digital Lab. Passes for 5-week courses are valid starting the date of your first course to the date of your last course.  Passes for 2-day weekend courses are valid 1-week after the class end date.  These passes are a valuable part of RayKo courses, offering an incredible opportunity to enhance your learning experience.

FULL CLASSES & WAIT-LISTS

If your desired class is full, call or email to be added to the wait-list in case a spot opens up.  If a wait-list gets long enough, we’ll try our hardest to open new sections, but if this is not possible, people on the wait-list receive priority notification when the next semester’s schedule is finalized.

WITHDRAWALS & REFUND POLICY

Refunds are gladly given for withdrawals or class changes one week or more prior to the class start date, minus a $10 administration fee. Refund and withdrawal requests must be made over the phone during businesses hours. No refunds or credit for withdrawals less than one week before the first session or for no-shows.  Sorry, there are no exceptions to this policy. Full refunds are given if a class is cancelled.

TRAVEL/HOTEL INFORMATION & REFUND POLICIES

We strongly encourage you to purchase airline, car, hotel, or other type of insurance for travel expenses.  If a class or workshop is cancelled, we will refund only the class tuition.  RayKo Photo Center is not responsible for and will not refund any non-tuition expenses for any reason.

INSTRUCTOR CHANGE

On rare occasions, instructors may be unable to fulfill their commitment to teach a course.  We will do our best to find a replacement instructor of equal caliber to take over.  In very rare circumstances, a course may have to be canceled.

LIABILITY

RayKo, RayKo staff, or RayKo affiliated instructors are not responsible for any damage or theft of personal belongings, photography or computer equipment.

STUDENT & MONTHLY PASS POLICIES

24-hour notice is required for cancellation of any lab rental time. If 24-hour notice is not given, if there are late arrivals, or early checkouts, the following fees apply: $20/1st time – $30/2nd time – $40/3rd time & warning – $50/4th time & pass terminated. Up to 15-minute breaks are accommodated, without checking out. Passes allow use of one enlarger, scanner, or workstation. Customers using more than one station are charged full hourly rates. Ten hours maximum reservation time for any Pass holder. Monthly passes begin once redeemed in person.

DARKROOM & DIGITAL LAB RENTALS

24-hour notice is required for all cancellations. If less than 24-hour notice is given, customers will be charged for time reserved. NO SHOWS are charged for time reserved. Late arrivals or early checkouts are charged for time reserved.

STUDIO RENTAL

A $100 deposit is required to reserve our studio space. If you cancel or reschedule 72-hours or more prior to the studio reservation, the deposit is refunded. If a cancellation is made less than 72 hours in advance, the deposit is forfeited.

TUTORING & ASSISTANT SESSIONS

A 50% deposit is required to schedule tutoring and assistant sessions. Cancellations must be made 72-hours or more prior to scheduled date, or the deposit is forfeited.

TINTYPE PORTRAITS

A 50% deposit is required for Tintype portrait sessions, if cancellations are made 7-days or more the deposit is completely refunded. If cancellations are made 3-6 days prior to the session, 50% of the deposit will be refunded. Cancellations made 48-hours or less, the deposit is forfeited.

TINTYPE EVENT PORTRAITS & DARKROOM TRAILER RENTAL

A 50% deposit is required to schedule and reserve a Tintype Portrait or Darkroom trailer rental. Cancellations made 14-days or more prior to the scheduled event, the deposit is fully refunded. Cancellations made 7-13 days, prior to the scheduled event, 50% of the deposit is refunded. Less than 7-day cancellation notice, deposit is forfeited. Final payment is due 3-days prior to event date.